Terms & Conditions

Last Updated: Sept 14, 2025

Introduction

These Terms & Conditions (“Terms”) govern the use of the website and services. By visiting or making a booking through our website, you agree to comply with and be bound by these Terms. If you disagree with any part, you should stop using our services immediately.

Definitions

“Company”, “We”, “Us”, “Our” – refers to YeloHolidays.
“Client”, “You”, “Your” – refers to the individual or entity accessing or using our services.
“Travel Supplier” – includes airlines, hotels, car rental companies, cruise lines, or other providers with whom we book services on your behalf.
“Services” – refers to the travel booking and related services provided by YeloHolidays.

Eligibility

To use our services, you confirm that you are:

At least 18 years of age;
Legally authorized to enter into binding agreements;
Providing truthful, complete, and accurate information when making bookings;
Booking on your own behalf, or for others with their authorization;
Responsible for any charges, penalties, or changes associated with your bookings.

Scope of Our Services

YeloHolidays acts as an intermediary between you and Travel Suppliers. When you make a booking, you authorize us and/or our affiliates to process reservations and payments on your behalf. We do not own or operate airlines, hotels, or other suppliers, and their terms and conditions will also apply to your booking.

User Responsibilities

When using our website and services, you agree to:

Provide accurate booking details (name, date of birth, travel dates, passport details, etc.);
Review and comply with supplier-specific rules (e.g., airline ticketing policies, baggage allowances, refund eligibility);
Ensure that your payment information is valid and authorized;
Contact us promptly in case of errors, cancellations, or changes.

Bookings & Payments

All prices displayed are in U.S. Dollars unless otherwise noted. Final charges will be shown before confirming your booking. By confirming, you authorize YeloHolidays to process payments via your selected method (credit/debit card, bank transfer, etc.).

Some bookings may require verification of your payment method. If verification fails, we reserve the right to cancel your booking.

Cancellations, Changes & Refunds

Cancellations and refunds are subject to each Travel Supplier’s policies (e.g., airline fare rules, hotel cancellation deadlines).
Service fees charged by YeloHolidays are non-refundable unless required by law.
Refund processing times may vary depending on the supplier, but we will make reasonable efforts to assist in the process.
Some bookings (e.g., special fares, promotional tickets) may be non-refundable.

Baggage & Travel Requirements

Baggage allowances and fees are determined by the airline. We recommend reviewing the airline’s baggage policy before travel. YeloHolidays is not responsible for additional baggage charges imposed by the airline.

It is your responsibility to have valid travel documents, including passports, visas, and permits. We are not liable for denied boarding due to missing or invalid documentation.

Liability Disclaimer

YeloHolidays provides booking services but does not guarantee the performance of third-party suppliers. We are not liable for:

Delays, cancellations, or changes made by airlines, hotels, or other suppliers;
Losses, damages, accidents, or injuries during travel;
Errors or omissions in supplier-provided information;
Technical issues beyond our control (e.g., website downtime).

Intellectual Property

All website content, including logos, graphics, designs, and trademarks, belongs to YeloHolidays or its licensors. You may not copy, reproduce, or distribute our content without prior written consent.

Indemnification

By using our services, you agree to indemnify and hold harmless YeloHolidays, its employees, and affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be handled exclusively in the courts located in Washington State, USA.

Amendments

We reserve the right to update these Terms at any time. Updates will be posted here with the “Last Updated” date revised accordingly. Continued use of our Services after changes constitutes acceptance of the updated Terms.